📜 Terms & Conditions
1. Introduction
Welcome to Gifty Buddy. By accessing or using our application, you agree to comply with these Terms & Conditions. If you do not agree, please do not use the service.
2. Eligibility
- Users must be at least 18 years old or use the app under supervision.
- You agree to provide accurate and complete information.
3. Services Overview
Gifty Buddy provides an online platform for ordering and delivering gifts such as:
- Cakes
- Flowers
- Plants
- Personalized gifts
We aim to deliver orders within 30–45 minutes, subject to conditions.
4. Orders & Delivery
- Orders are processed based on availability and location.
- Delivery time may vary due to traffic, weather, or peak demand.
- Customers must ensure correct delivery details.
5. Pricing & Payments
- All prices are in INR and may change without notice.
- Payments are processed securely through third-party providers.
💰 Cash on Delivery (COD)
- COD is available for selected orders and locations.
- Payment must be made in full at the time of delivery.
- Gifty Buddy may:
- Restrict COD for high-value orders
- Disable COD for users with repeated cancellations
6. Cancellation & Refunds
- Cancellation allowed before dispatch only
- Refunds processed as per Refund Policy
7. User Responsibilities
Users must:
- Provide accurate address and contact details
- Be available to receive the order
- Avoid misuse of the platform
8. Prohibited Activities
Users are strictly prohibited from:
- Engaging in fraudulent activities
- Attempting unauthorized access or hacking
- Misusing services or placing fake orders
9. Intellectual Property
All content, trademarks, and materials are the property of Gifty Buddy and cannot be used without permission.
10. Limitation of Liability
Gifty Buddy shall not be liable for:
- Delivery delays due to external factors
- Losses caused by incorrect user information
- Failures of third-party services
11. Account Suspension & Termination
We reserve the right to suspend or terminate accounts that violate these terms.
12. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the app means acceptance of updated terms.
13. Governing Law
These terms shall be governed by the laws of India.
14. Contact Information
- Email: support@giftybuddy.com
- Phone: +91 72766 97063
- Address: Thakkar Green Hills, Pune, Maharashtra 411041
Last Updated: June 2026