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Gifty Buddy
Gifty Buddy
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🔐 Privacy Policy & Refund Policy

Last Updated: June 2026

1. Introduction

Welcome to Gifty Buddy, your trusted online gifting platform. We are committed to protecting your privacy and ensuring a safe, secure, and seamless experience while using our application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our app, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Delivery Address

b) Order Information

  • Product details (cakes, flowers, plants, gifts, etc.)
  • Order history and preferences

c) Payment Information

  • Payment method (UPI, Card, Wallet, COD)
  • Transactions are processed securely via third-party payment gateways (we do not store card details)

d) Technical & Usage Data

  • Device information
  • IP address
  • App usage behavior and analytics

3. How We Use Your Information

We use your information for the following purposes:

  • To process, manage, and deliver orders (typically within 30–45 minutes)
  • To communicate order updates, delivery status, and notifications
  • To provide customer support and resolve issues
  • To improve app performance, services, and user experience
  • To detect and prevent fraud, abuse, or unauthorized activity
  • To comply with legal obligations

4. Payment Methods & Cash on Delivery (COD)

We offer multiple payment options:

  • Online Payments (UPI, Debit/Credit Cards, Wallets)
  • Cash on Delivery (COD)

🚚 Cash on Delivery (COD) Policy

  • COD is available for selected locations and eligible orders only.
  • Customers must pay the exact order amount in cash at the time of delivery.
  • Our delivery partner reserves the right to refuse delivery if:
    • Customer is unavailable
    • Delivery details are incorrect
    • Customer refuses to accept the order
  • Gifty Buddy reserves the right to:
    • Limit COD for high-value orders
    • Disable COD for users with repeated cancellations or misuse

5. Sharing of Information

We do not sell your personal data. However, we may share your data with:

  • Delivery partners (for order fulfillment)
  • Payment service providers (for secure transactions)
  • Cloud and analytics providers (e.g., Firebase)
  • Legal authorities if required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

7. Data Retention

We retain your information only as long as necessary for:

  • Order processing and service delivery
  • Legal and regulatory compliance
  • Resolving disputes and enforcing agreements

8. User Rights

You have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion of your account and data
  • Withdraw consent where applicable

💰 Refund & Cancellation Policy

9. Order Cancellation

  • Orders can be cancelled only before they are processed or dispatched.
  • Once the order is out for delivery, cancellation may not be possible.

10. Refund Policy

10.1 Eligible for Refund:

  • Wrong product delivered
  • Damaged or defective item
  • Order not delivered

10.2 Not Eligible for Refund:

  • Incorrect address provided by the user
  • Recipient unavailable at delivery location
  • Perishable items (cakes, flowers, plants) after successful delivery

11. Refund Process

  • Refund requests must be raised within 24 hours of delivery
  • Verified refunds will be processed within 5–7 working days
  • Refunds will be credited to the original payment method

12. Contact Us

For support, complaints, or refund requests, please reach out to us:

13. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of the app indicates acceptance of the updated policy.

Last Updated: June 2026